Wednesday, March 01, 2006

found them!

... here are some pics from my "scrapbook" of my backpacking trip to europe. LOL, i was so young then, look at my sweet blonde highlights - so ahead of the times!

...i wanted to make a comment on MR that i was thinking today. i am so happy to report that we have already started shipping from CHA a bunch of items! the problem is it seems like everyone wants everything now. we are working our tails off and while i wish we could ship 200 orders a day...well i know we can't. and as we have always said, how we try to ship out orders is "first come, first serve" that means if you placed your order at the first day of the show, you will get your orders first (unless there is a special circumstance which we have worked out before). we have always tried our best to adhere to this policy to make things fair for our customers - especially when it comes to new products. now, if for some reason you are ordering some older stuff and there is a break in our shipping and we can get it out, we will. i know that not everyone likes our policy but this is the FIFO (first in first out) way to keep things organized....

so if you are a customer of ours and you placed an order the first day of CHA, and you told us it was ok to split your order, you should be seeing stuff from us soon! now if you are a customer who ordered the first day but you wanted everything shipped together from CHA, since not everything is in, then it might be a couple of weeks... and also i personally look at each and every order - that way hopefully we can best determine what is ready to go or not. we try not to ship backorders less than $40 b/c that costs our retailers money in freight and we try our best to optimize how we ship for our customers...

... and secondly, we strive and try 110% to not make committments we cannot adhere to. if a monthly club kit asks us for X number of product Y by time frame Z, i will not promise it unless Y product is already here in X numbers so that i can get it out by time frame Z. we have seen so many cases where we are expecting a container full of our stuff and it is delayed by shipping schedules, port traffic, rail congestion, LTL (less than truckload) availability and more. but again we are human and we can fail sometimes but it is better to commit to things that we can adhere to - saves both us and our customers headaches in the end.

... and finally - a couple of comments on our website (and i know we have retailers reading my blog - smile) - as i mentioned in a couple of posts below, we are working our butts off to get things ready for a special announcement. and we do plan on having all of our retailers listed on the site. in fact, deb has been working hard on this - i have seen the drafts and it looks good - we just had to do a lot of revamping so we had to turn off our online ordering also but we are working hard to fix it all. we do have some IT people helping us but when it comes down to the details of the site, it is all in deb's hand with my help - so be patient! we are working on it. soon we will have a list of our US retailers, INTERNATIONAL retailers, online retailers on our site. but in the meantime, if you are looking for our stuft, email me at and we will try our best to help you!

that's enough talking for today! time to get more orders ready to go!


At 3/02/2006 02:11:00 AM, Blogger JennD said...

Take care of yourself and don't stress too much Caroline. You guys make awesome stuff and I'm sure everyone understands you're shipping it as fast as you can.
I'll just be patient until it makes it to the stores in my neck of the woods *S*

At 3/02/2006 09:53:00 AM, Anonymous slammie said...

Can't wait to get the new goodies!!! You and D need to rest up when you can, too, though!!!!

At 3/02/2006 03:39:00 PM, Blogger Heather M. said...

Keep up the great work, Caroline! You guys have a lot on your plates! Take care of yourself and your little one!

At 3/02/2006 07:26:00 PM, Blogger Julie said...

love the big arrow you did on that top page!


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