i have a complaint today...

you know usually i try to stay positive but nothing peeves me more than someone who has no need to be rude.

it can be a number of things from not saying thank you or my rude perons of they day : calling our 1-800 number every day and leaving us a nasty message about a damaged item (um hello, we can't replace it if you don't tell us what it is or where to send it and leaving nasty messages doesn't help). and don't hang up on us when we are trying to get you help.

in the end we are all human. we all get frustrated. packages get lost, things get damaged but really how is getting all pissy going to help us get to the resolution? it isn't. you know what? we are all human - we all make mistakes and we do work on trying to fix our mistakes the best way we can and the fastest way we can.

and if you are that angry about a damaged item, step back and really, just BREATHE. it will get better and i promise you if you at least tell me which item and what address, we will try our darnest to get it to you.